1.
Customers that express interest in Art Work available
are not obligated to buy just because they requested
more detailed information from BoxHeart.
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2.
We recommend that
customers contacts us, via Email or phone, for specific
information about a particular item. Important information
to have before purchasing online:
- A Detailed Description
- Actual Size and Dimensions
- Total Purchase Price (including sales tax and shipping)
- Shipping Options
- Payment Options
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3.
Customers that want to make a purchase can choose
between contacting our gallery for direct payment
or online payment though PayPal.
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4.
Box Heart accepts all major credit cards: Visa, Mastercard,
American Express and Discover. Customers can also
pay by check made payable to Box Heart Gallery. If
paying by check, Box Heart will hold the item for
five (5) business days.
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5.
Customers should be sure to include a general shipping
location - ie) Pittsburgh, PA 15224 - in order to
receive an accurate total purchase price. Box Heart
does not charge the customer for the packaging of
the item.
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6.
Packaging time for purchases being shipped is determined
by size:
- Allow 1 day for Art Work under 18" on any side.
- Allow 2 days for Art Work between 19" and 32"
on any side.
- Allow 3 days for Art Work over 32" on any side
and oversized packages.
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9.
Box Heart will provide the customer with a tracking
number and expected arrival date from their chosen
shipping carrier once the Art Work is in transit. Items are insured at the purchased value.
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10.
As the shipper, Box Heart is responsible for filing claims on the behalf of the customer if the item(s) are damaged in transit.
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11.
Payment Plans are available. Customers that would
like to make payments are required to make a 25% deposit
on the total purchase price of the Art Work. The customer
has 30 Business days from the date of their deposit
to receive a refund and not purchase the item. After
30 days, or if the customer fails to make timely arranged
payments, the deposit is lost.
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